Privacy Policy

Introduction

This Privacy Policy ("Policy") explains our policies and procedures for collecting, using, and disclosing your information and outlines the security measures we’ve put in place to protect your information while using HooksLead ("HooksLead") services, including this website and any other software or services offered by HooksLead (the “Services”). By using these Services, you consent to the collection, transfer, processing, storage, disclosure, and other uses of your information as described in this Privacy Policy.

Information Collection and Use Personal Information

When you express an interest in obtaining additional information about the Services or registering to use the Services, HooksLead requires you to provide your personal contact information, such as your name, company name, address, phone number, and email address ("Personal Contact Information"). When purchasing the Services, we also require financial and billing information, such as billing name and address, credit card number, and the number of employees using the Services ("Billing Information").

Data, Diagnostic & Login Information

You may create, upload, store, and share information such as company descriptions, email IDs, logos, photos, and custom emails ("Data"). This information will be stored on HooksLead’s website. If you encounter technical errors while using the Services, HooksLead may request your permission to obtain a crash report with logging information from your system ("Diagnostic Information"). This may include your Operating System version, hardware, browser version, and email address. Additionally, certain login information is maintained in a cookie stored locally on your computer ("Login Information").

Analytics Information

As you navigate HooksLead’s website and use our Services, we may collect information through tools like cookies and Web beacons ("Website Navigational Information"). This includes standard information from your web browser (such as browser type and language), your Internet Protocol ("IP") address, and the actions you take on HooksLead’s website (such as pages viewed and links clicked). We may use analytics services, such as Google Analytics and various SEO tools, to monitor and analyse use of the Services.

Geo-Location Information

HooksLead does not collect real-time geo-location information. If this changes, we will request your permission before collecting such information.

Use of Information

HooksLead uses the information it collects to:

Administer our Services and provide updates and product announcements.

Process transactions and manage billing.

Improve our Services based on user feedback and diagnostics.

Conduct analytics and measure service usage through tools like Google Analytics.

Types of Data Sharing

HOOKSLEAD does not sell, rent, or trade your private information to third parties. We may share information with essential third parties we use to support our business
(e.g., payment processors) under UK GDPR safeguards

Security of Data

The security of your data is important to us but remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

PAYMENT PROCESSING:

We may provide paid products and/or services within Service. In that case, we use third-party services for payment processing (e.g. payment processors).

We will not store or collect your payment card details. That information is provided directly to our third-party payment processors whose use of your personal information is governed by their Privacy Policy. These payment processors adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of payment information.

SERVICE PROVIDERS:

We engage specialized sub-processors exclusively for: - Payment processing (Stripe) - Service infrastructure (hosted in USA). Client data processing occurs solely through our UK GDPR-compliant platform as detailed in "Data Processing on Behalf of Clients".

User Rights and Data Retention

Under UK GDPR, you have the right to: - Access your personal data - Rectify inaccurate information - Request erasure ("right to be forgotten") - Restrict processing - Object to processing - Data portability (where applicable) Submit requests via email to [email protected]. We will respond to valid requests within 30 days and may request ID verification for security. We retain Personal Data only as long as necessary for: (a) Service delivery; (b) Legal compliance (e.g., tax records); (c) Dispute resolution; or (d) Enforcement of agreements.

Cookies and Tracking

HooksLead uses cookies and similar tracking technologies to enhance your experience. Cookies are small data files stored on your device. You can manage your cookie preferences through your browser settings. Third-party vendors, including Google, use cookies to serve ads based on your prior visits to this or other websites. Users may opt out of personalized advertising by visiting Ads Settings or www.aboutads.info.

Limitation of Liability Regarding Data

While we implement reasonable security measures to protect your data, HooksLead cannot guarantee absolute security. You acknowledge and agree that HooksLead shall not be liable for any unauthorized access, disclosure, alteration, or destruction of your personal data resulting from a breach of security, except to the extent required by applicable law.

Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices. If we make material changes, we will notify you via the primary email address specified in your account and/or by posting a notice on our website before the changes take effect. You are responsible for ensuring we have an up-to-date, active, and deliverable email address for you.

Data Processing on Behalf of Clients

In certain cases, HooksLead acts as a data processor when providing Services to clients who act as data controllers. This includes scenarios where our systems store or automate communication with a client’s customers. All such processing occurs exclusively through a UK GDPR-compliant third-party platform hosted in the USA, with data transfers governed by appropriate safeguards under Article 46. While we do not independently process or control such data, Access is limited to technical support strictly required by client authorization. A Data Processing Addendum (DPA) governs these activities under applicable data protection laws. Clients assume responsibility for conducting UK GDPR-compliant Data Protection Impact Assessments (DPIAs) for international data transfers.

Contact Information

If you have any questions regarding this Privacy Policy, please contact us at [email protected].

Legal Bases for Processing (GDPR)

If you are a resident of the European Union (EU) and European Economic Area (EEA), you have certain data protection rights, covered by GDPR.

We aim to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Data.

HooksLead processes personal data based on the following legal bases under UK GDPR: • Consent: When you've given clear consent for specific processing • Contract: When necessary for fulfilling our contract with you • Legitimate Interests: Where processing aligns with our legitimate business interests that don't override your rights

If you wish to be informed what Personal Data we hold about you and if you want it to be removed from our systems, please email us at [email protected]

California Consumer Privacy Act (CCPA)

If you are a California resident, you may exercise certain rights to access, restrict, or delete your personal information by submitting a request to [email protected].

Children’s Privacy

Our Services are not intended for use by children under the age of 18 (“Child” or “Children”). We do not knowingly collect personally identifiable information from Children under 18. If you become aware that a Child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from Children without verification of parental consent, we take steps to remove that information from our servers.

Community

Our Services may include publicly accessible community services such as blogs, forums, and wikis. Please be aware that any information you provide in these areas may be read, collected, and used by others who access them. Your posts on these communities may remain even after you cancel your account.

LAST UPDATED JUNE 1ST, 2025