Introduction

This Privacy Policy ("Policy") explains our policies and procedures for collecting, using, and disclosing your information and outlines the security measures we’ve put in place to protect your information while using HooksLead ("HooksLead") services, including this website and any other software or services offered by HooksLead (the “Services”). By using these Services, you consent to the collection, transfer, processing, storage, disclosure, and other uses of your information as described in this Privacy Policy.

Information Collection and Use Personal Information

When you express an interest in obtaining additional information about the Services or registering to use the Services, HooksLead requires you to provide your personal contact information, such as your name, company name, address, phone number, and email address ("Personal Contact Information"). When purchasing the Services, we also require financial and billing information, such as billing name and address, credit card number, and the number of employees using the Services ("Billing Information").

Data, Diagnostic & Login Information

You may create, upload, store, and share information such as company descriptions, email IDs, logos, photos, and custom emails ("Data"). This information will be stored on HooksLead’s website. If you encounter technical errors while using the Services, HooksLead may request your permission to obtain a crash report with logging information from your system ("Diagnostic Information"). This may include your Operating System version, hardware, browser version, and email address. Additionally, certain login information is maintained in a cookie stored locally on your computer ("Login Information").

Analytics Information

As you navigate HooksLead’s website and use our Services, we may collect information through tools like cookies and Web beacons ("Website Navigational Information"). This includes standard information from your web browser (such as browser type and language), your Internet Protocol ("IP") address, and the actions you take on HooksLead’s website (such as pages viewed and links clicked). We may use analytics services, such as Google Analytics and various SEO tools, to monitor and analyze use of the Services.

Geo-Location Information

HooksLead does not collect real-time geo-location information. If this changes, we will request your permission before collecting such information.

Use of Information

HooksLead uses the information it collects to:

Administer our Services and provide updates and product announcements.

Process transactions and manage billing.

Improve our Services based on user feedback and diagnostics.

Conduct analytics and measure service usage through tools like Google Analytics.

Sharing and Disclosure

HooksLead does not sell, rent, or trade your private information to third parties. We may share information with:

Payment Processing: We use Stripe for payment processing, which has its own privacy policy. You can review it here.

Service Providers: We use GoHighLevel (GHL) to store data. GHL has its own security measures to protect your information.

User Rights and Data Retention

Users have the right to access, correct, delete, or restrict their data. Requests must be submitted via email to [email protected].

We retain your information for as long as your account is active or as needed to provide you with Services. If you delete your account, we will remove your Data from our servers within six months.

Security Measures

We use GoHighLevel (GHL) to store your data. GHL has its own security measures to protect your information, including encryption and secure servers.

Cookies and Tracking

HooksLead uses cookies and similar tracking technologies to enhance your experience. Cookies are small data files stored on your device. You can manage your cookie preferences through your browser settings. Third-party vendors, including Google, use cookies to serve ads based on your prior visits to this or other websites. Users may opt out of personalized advertising by visiting Ads Settings or www.aboutads.info.

Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices. If we make material changes, we will notify you via the primary email address specified in your account and/or by posting a notice on our website before the changes take effect. You are responsible for ensuring we have an up-to-date, active, and deliverable email address for you.

Contact Information

If you have any questions regarding this Privacy Policy, please contact us at [email protected].

Legal Bases for Processing (GDPR)

HooksLead processes personal data based on the following legal bases:

Consent: When you have given us clear consent for processing your personal data for a specific purpose.

Contract: When processing your data is necessary for a contract we have with you.

Legitimate Interests: When it is in our legitimate interest to process your data in a way that you would reasonably expect.

California Consumer Privacy Act (CCPA)

If you are a California resident, you may exercise certain rights to access, restrict, or delete your personal information by submitting a request to [email protected].

Community

Our Services may include publicly accessible community services such as blogs, forums, and wikis. Please be aware that any information you provide in these areas may be read, collected, and used by others who access them. Your posts on these communities may remain even after you cancel your account.

LAST UPDATED April 17TH, 2024